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Individual Service and Support Advocacy (ISSA)

Individual Service and Support Advocacy (ISSA), Helping Children Development disabilities in Dupage County Illinois serving Naperville Illinois, Bolingbrook IL, Aurora Illinois, Wheaton IL, Downers Grove IllinoisWhen an individual is linked with Home and Community Based Waiver Service providers, including residential and vocational services, in DuPage, Kane, and Kendall Counties - and Hanover Township of Cook County, DayOne PACT provides a state mandated advocacy service called Individual Service and Support Advocacy (ISSA).

This service is designed to review the individual's satisfaction with the services they are receiving and provide service coordination for them.  We meet with the individual at least four times a year, where they receive services so that we can maintain a meaningful relationship with them and advocate effectively for them.

Services include:

  • Review and track individual service planning process and service delivery
  • Attend staffings with individuals receiving services
  • Visit individuals at residential and day/vocational locations
  • Review clinical and file documentation
  • Reconfirm the person's choices and service satisfaction

 

 
 
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DayOne PACT

750 Warrenville Rd.
Suite 300
Lisle, IL 60532
Voice: 630-960-9700
TDD: 331-481-4347

1551 East Fabyan Parkway
Geneva, IL 60134
Voice: 630-879-2277
TDD: 630-879-2795